PAYMENT SERVICES COORDINATOR, Procure to Pay (P2P)

Boston University • Boston, MA

4d

About The Position

The Payment Services Coordinator is a key member of the Procure to Pay (P2P) team at Boston University. Reporting to the Assistant Director of Disbursement Processing, the Payment Services Coordinator is responsible for the daily review and preparation of disbursements, subaward disbursements and 20% of manual purchase order invoices for entry into SAP. The Payment Services Coordinator is empowered with autonomy to make independent decisions and apply business sound judgement based acquired knowledge and training and are expected to confer with peers and escalate to supervisors in especially ambiguous situations. Major duties of this position include: Expands BU Customer Relationships Promotes the P2P structure across BU by supporting the delivery of seamless customer and supplier experience to foster compliance with BU policy internal and external federal/state regulatory controls. Reconciles, triages and fields inquiries pertaining to aging vendor accounts. This will include researching items in SAP, Ariba, Paymode, OnBase and other tools, as necessary. Drives Operational Excellence. Provides a high level of professional customer service to internal and external constituents within the Financial Affairs Customer Service Portal. Uses independent and critical thinking to resolve issues according to training and experience.

Requirements

• 0-2 years of direct experience in Procure to Pay generally and/or P2P-related Shared Services activities specifically with an emphasis on customer service.
• Working knowledge of operations pertaining to the procurement function.
• Use of Excel and other Microsoft Office tools is required to provide transparency on balances while communicating with vendors professionally.
• Experience working with and supervising one or more team members.
• Experience with relationship-building and communication skills.
• Demonstrated strong analytical and critical thinking skills.
• Ability to work optimally and collaboratively in a small, collegial team environment.
• Self-motivated, proactive, intellectually curious.

Nice To Haves

• Higher education experience

Responsibilities

• Expands BU Customer Relationships Promotes the P2P structure across BU by supporting the delivery of seamless customer and supplier experience to foster compliance with BU policy internal and external federal/state regulatory controls.
• Reconciles, triages and fields inquiries pertaining to aging vendor accounts. This will include researching items in SAP, Ariba, Paymode, OnBase and other tools, as necessary.
• Drives Operational Excellence.
• Provides a high level of professional customer service to internal and external constituents within the Financial Affairs Customer Service Portal.
• Uses independent and critical thinking to resolve issues according to training and experience.

Benefits

• Boston University's generous benefits package includes health, dental, life insurance, and paid time off!
• Full-time employees are also eligible for tuition remission for courses at Boston University.
• Note: the remission benefit extends to dependents as well.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed