Payment Specialist

Camden National Bank • Berlin, NH

20h

About The Position

The Payments Specialist will display mastery of day-to-day department functions such as maintenance, report review, and payment processing. This position supports our customers, and the payments growth of the bank, and will work closely with Treasury, Commercial, Finance, Lending and Wealth Teams. General responsibilities of the Payments Specialist will include customer service, Wire Processing (Incoming, Outgoing, Domestic and International), ACH processing, funds transfer setup and maintenance, reconcilements, research, troubleshooting, and vendor relations.

Requirements

• High school diploma or general education degree (GED)
• Effective verbal and written communication skills
• Effectively use technology to perform daily activities and service customers
• Ability to work successfully in a team environment and independently
• Collaborate with team members to complete department functions effectively
• Top-notch attention to detail skills to maintain the highest level of accuracy when handling daily functions
• Outstanding customer service
• Maintain a level of discretion and confidentiality while dealing with sensitive customer information

Nice To Haves

• 1 to 3 years of banking, similar or relatable experience

Responsibilities

• Process all wire transfers accurately, and within department SLAs, adhering to policy and procedure – including international and domestic wires (incoming and outgoing)
• Process foreign currency transfers through corresponding banks
• Process all ACH files accurately, within department SLAs and adhering to policy and procedure, including Incoming ACH, ACH Returns & Corrections, ACH Originations, Micro Deposits and Monthly Fees
• Understand the risk involved in ACH and Wire payments, and applicable rules and regulations – including for both consumer and business customers and transactions
• Assist in gathering Wire and ACH payments data for all audit activities, risk assessments, and any other applicable risk and compliance activities
• Assist in projects to improve daily functions, including creating improved workflows, process improvements, and system testing
• Prove and reconcile multiple internal accounts daily, including a master daily balance proof, as well as payment proofs for ancillary services such as Bill Pay and Zelle
• Assist banking centers, other employees in the bank and customers with questions regarding Payments, including callbacks to verify wire information
• Prepare procedures for functions if a procedure is not already available
• Review Wires and ACH for OFAC and send to compliance for approval
• Identify opportunities to innovate and process improve with the customer top of mind
• Research requests both internally and externally, regarding Payment processing and transactions
• Scan AFT and EFT forms, and all Wire Documentation, to the system to upload to customers’ accounts, showing mastery of our document imaging system
• Carefully monitor transactions and activity for fraud, escalating to the Fraud Team as needed
• Cross train and serve as a back-up in other areas of the department as required

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED