About the position
Are you ready for a unique opportunity that goes beyond the typical corporate job? Join Escrow.com, a unique fintech revolutionizing secure and high-value payments. At Escrow.com, every team member has a direct impact on our business and helps shape its success. If you're a high achiever seeking a dynamic role, want to work with exceptional individuals, thrive without constant supervision, and desire to be part of a company with tremendous growth potential, then this is the perfect place for you. Escrow.com is the preferred secure transaction service for many industries from digital assets, to heavy machinery, to business acquisitions. We secure multi-million dollar transactions, trusted by high profile companies like Google, Meta, Uber, Amazon and Microsoft. When it comes to large transactions across the internet - we are there. Escrow.com is expanding its team in San Francisco and is seeking a Payments Analyst to support the processing and oversight of payments on our platform. In this role, you will be responsible for supporting the review and reconciliation of high-value transactions, ensuring proper payment handling and release.
Responsibilities
- Efficiently review and resolve a high volume of daily payment processing with accuracy and speed.
- Understand banking processes and procedures, including payment formats such as wire, ACH, and check transactions.
- Analyze and resolve simple to complex payment processing issues, collaborating with internal teams and external banking institutions.
- Effectively communicate with teams across our global offices.
- Hold or obtain the necessary work experience to apply for the Escrow Manager License through DFPI (Department of Financial Protection and Innovation).
- Provide exceptional customer support by contacting customers to provide updates on payment statuses.
- Identify opportunities for process improvements related to daily payment operations.
- Reconcile inbound payments with created transactions throughout the day.
- Follow up with customers regarding payment issues through phone and email.
- Conduct anti-fraud procedures using internal reporting systems.
- Review completed escrow transactions to ensure fulfillment of release conditions and anti-fraud controls.
- Close out escrow transactions and distribute funds according to sellers' disbursement preferences.
- Reconcile outbound payments with closed escrow transactions throughout the day.
- Provide support to clients through phone and email inquiries.
Requirements
- Accounting or Finance qualification from an accredited college or university.
- Minimum 2 years of experience conducting and / or supervising accounting-related functions, including maintaining books, records, and accounts as required by legal regulations governing escrow transactions and services.
- Ideally prior experience in an accounting or financial analyst role.
- Knowledge and understanding of legal regulations governing escrow transactions and services.
- Previous experience as a Payments Analyst is a plus.
- Experience with international payments (SWIFT, IBAN) and US realtime payments (Zelle, FedNow, RTP) is a plus.
- Degree in accounting, business, quantitative analysis, or a related field.
- Willingness to work flexible hours when necessary.
- Excellent personal and customer service skills.
- Positive, enthusiastic, and hands-on approach with a strong work ethic.
- Ability to thrive in a fast-paced, multitasking environment.
- Deadline-oriented with strong verbal, written, and presentation skills.
Nice-to-haves
- Previous experience as a Payments Analyst.
- Experience with international payments (SWIFT, IBAN) and US realtime payments (Zelle, FedNow, RTP).
Benefits
- A meritocratic culture with the ability to take ownership and fast track your career.
- Hackathons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes.
- Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale.
- Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.
