Payments Governance & Oversight Associate - Hybrid

Capital One • McLean, VA

1d • Hybrid

About The Position

Payments Governance & Oversight Associate - Hybrid The Enterprise Payments Governance and Oversight (EPGO) team is seeking experienced risk management professionals who will drive end-to-end payments oversight and risk management across Capital One. Sitting within the Retail Bank, the EPGO team is a centralized function to support payments strategy, operations, and risk management. This team is tasked with executing governance and oversight of both intent and execution of payments strategy, operations, and risk management for the payment types utilized across the enterprise. In this role, you will be at the forefront of payments risk management, supporting solutions to remediate some of the biggest payments-related challenges while also building upon existing business-as-usual practices. This role offers a unique opportunity as you will be at the forefront of the Capital One / Discover Integration, supporting internal customers establishing governance frameworks and collaborating with a diverse group of internal stakeholders, including senior leaders across Operations, Risk Management, and Product. You will be responsible for supporting and executing robust governance routines, conducting comprehensive monitoring activities to assess the health of end-to-end payment types including Discover integration and establishing payments governance for the Network. Furthermore, you will drive key strategic initiatives aligned with the evolving priorities of the Enterprise Payments organization through effective project and program management. You will be part of a high-performing team that fosters professional growth and encourages excellence.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in risk management, audit, or governance and oversight roles
• At least 2 years experience in the banking or financial industry
• At least 2 years of experience supporting, partnering and interacting with internal and external stakeholders
• At least 2 years of experience using Google Suite or Microsoft Office
• Results-oriented with an ability to deliver against goals and objectives
• Analytical mindset to support risk analysis and problem solving
• Team-focused, with demonstrated strong relationship-building and collaboration skills
• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders
• Excellent analytical, problem-solving, and project management skills

Nice To Haves

• Bachelor’s Degree or Military experience
• At least 3 years of experience in risk management
• At least 3 years of project management experience leading cross functional projects and programs
• At least 3 years of experience supporting, partnering and interacting with internal and external stakeholders
• At least 3 years of experience working in payments
• At least 3 years of people leadership experience
• At least 3 years of process management experience
• Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification

Responsibilities

• Develop and deliver comprehensive monthly, quarterly, and annual reports, delivering insights across payment operational performance, risk posture, and progress on key strategic initiatives.
• Monitor payments-related issues, events, and risks, translating these data points into actionable insights on the health of the payment type and identify strategies for risk mitigation
• Management of E2E payments use case inventory and supporting lines of business in demonstrating adherence to payment risk policy & standards
• Engage in payments-related projects and process initiatives to support governance and oversight activities
• Partner with Product, Tech, and Operations leaders as an advisor, to drive robust remediation and challenge strategic initiatives, ensuring payments risk is carefully considered throughout.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED