Payments Operations Business Manager, Executive Director

JPMorgan Chase & Co. • New York, NY

3d

About The Position

Join a high-impact team that turns data into decisions for our Payments
Operations organization. You’ll shape strategy, deliver transparent business
insights, and partner with senior leaders to execute on critical initiatives end
to end.

As a Payments Operations Business Manager, Executive Director, within the
commercial and Investment Banking team, you will lead a team that brings clarity
to performance, financials, and capacity across Payments Operations. You’ll
partner closely with Operations, Finance & Business Management, and Data &
Analytics to deliver executive-ready analysis and reporting. Your work will
strengthen financial controls, enhance forecasting, and inform strategic
decisions that impact clients and the firm.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred
• Significant experience leading diverse teams and cross-functional initiatives in Business Management, Operations, or Consulting
• Advanced presentation and storytelling skills, with the ability to simplify complex topics for executive audiences
• Strong analytical skills with experience transforming large datasets into actionable insights; high attention to detail and logical problem-solving
• Excellent project management, prioritization, and time management skills in fast-paced environments
• Demonstrated ability to build strong partnerships and influence stakeholders at all levels; outstanding written and verbal communication skills
• Self-starter with a high degree of ownership and independence, driving outcomes with quality and speed

Nice To Haves

• Experience with capacity modeling and activity-based costing in complex operations environments
• Proficiency with executive presentation tools and data visualization; comfort creating executive-ready materials (e.g., PitchPro+)
• Background in payments or financial services operations, with knowledge of performance metrics and cost drivers
• People leadership experience with a focus on coaching, development, and building high-performing teams

Responsibilities

• Serve as a strategic advisor to Payments Operations and F&BM leadership, shaping and communicating strategy, projections, and trends through executive-level presentations
• Design monthly and quarterly business and financial reporting packages that convey results clearly and succinctly for varied audiences
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives
• Analyze complex, large-scale datasets to produce insights and executive-ready materials; translate analysis into clear narratives and visualizations (e.g., PitchPro+)
• Lead budgeting and forecasting for headcount and direct expenses in partnership with Operations and F&BM teams
• Build and enhance capacity models across Payments functions and support activity-based costing to enable accurate allocations and client profitability insights
• Strengthen financial controls and data integrity to enable confident, timely decision-making by senior stakeholders

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive