Payroll Implementation Specialist

Justworks•New York, NY

75d•$36 - $40•Hybrid

About The Position

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. You are focused on and committed to helping people. You excel at breaking down complex processes into clear, actionable steps. You take ownership in driving results while maintaining a focus on quality and efficiency. The Payroll Implementation Specialist at Justworks plays a critical role in ensuring that new clients transition seamlessly onto our payroll platform, with complete and accurate payroll history and tax data. In this role, you will collaborate cross-functionally with Customer Support, Tax, Engineering, and our customers to ensure timely, compliant, and accurate implementations. You will bring a balance of operational excellence, analytical problem-solving, and customer focus to deliver an exceptional onboarding experience.

Requirements

Minimum 2-3 years of payroll implementation experience with a payroll provider
Strong research and analytical skills with the ability to adapt to varying client payroll structures
Excellent written and verbal communication skills with strong attention to detail
Demonstrated ownership, accountability, and initiative in managing multiple projects or clients
Proven ability to identify and resolve complex payroll or tax issues with accuracy and efficiency
Aptitude for learning new systems and explaining complex topics in a clear, customer-friendly manner
Commitment to continuous improvement and innovation in processes, tools, or customer experience

Responsibilities

Fully review client information for completeness in advance of onboarding
Set up Justworks Payroll clients in our payroll system, ensuring that all earnings, deductions, and taxes are configured accurately
Load prior payroll history and reconcile data to previously filed tax returns to ensure accuracy
Conduct parallel payroll processes and troubleshoot discrepancies prior to client go-live
Provide clear, proactive communication with clients and internal partners throughout the implementation process
Manage onboarding timelines and meet predetermined SLAs based on client size and complexity
Identify and escalate potential issues early to minimize risks to implementation timelines
Document and maintain standard operating procedures to ensure consistent execution and scalable workflows
Contribute to continuous improvement initiatives by identifying opportunities to automate, streamline, or enhance the implementation process
Perform other duties as needed or assigned