PBX Communication Ambassador (Part Time, Day)

NorthBay Health • Fairfield, CA

12d • Onsite

About The Position

At NorthBay Health, the PBX Communication Ambassador performs a full range of
PBX operator duties, including answering incoming and internal calls in a warm,
professional manner, efficiently directing callers to the appropriate
departments, and addressing patient concerns when appropriate. This role
interacts respectfully with all individuals, responding promptly and
professionally to patient information inquiries. The Ambassador takes initiative
to resolve patient issues whenever possible and, when necessary, refers callers
to the appropriate Patient Access team members or other departments within the
health system.

The PBX Communication Ambassador is also responsible for monitoring emergency
panels and executing the proper paging and notification procedures for all
hospital emergency codes. This role consistently maintains a professional and
empathetic demeanor, upholds confidentiality, and demonstrates excellent oral and written communication skills.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice
for the communities we serve. We are dedicated to improving the well-being of
our community by providing accessible, high-quality care to all who need it.
Every member of our team plays a vital role in delivering compassionate and
effective healthcare solutions. We invite you to join us in our mission to
ensure that every patient and family member feels valued, respected, and cared
for throughout their healthcare journey.

At NorthBay Health, we are guided by our values: Nurturing Care; Own It;
Respect; Build Trust; and Hardwire Excellence. These principles lead us to our
TRUE NORTH and inspire us to provide exceptional care.

These values serve as the foundation of everything we do, guiding us to deliver
individualized care with integrity and accountability. We are committed to
fostering a culture of collaboration, where every team member is valued and
empowered to contribute their best to the health and well-being of those we
serve.

This is an exciting time to join NorthBay Health.

As an independent, nonprofit health system north of the San Francisco Bay Area,
in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo,
and Napa counties to meet the evolving needs of our communities. With two
acute-care hospitals—including a Level II Trauma Center and a modern maternity
unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a
comprehensive cancer center, multiple urgent care facilities, and a growing
network of primary and specialty clinics, we are investing in the future of care
across the region.

NorthBay Health we are home to advanced clinical programs and nationally
recognized cardiovascular, neuroscience, and orthopedic services, as well as
comprehensive surgical and outpatient specialties. Our commitment to excellence
is reflected in our Magnet with Distinction designation for nursing (one of only
12 organizations nationwide) and recognition from U.S. News & World Report as
“High Performing” in multiple clinical areas, including maternity care, heart
failure, and stroke. NorthBay Medical Center has earned the High Performing
designation in maternity care for four consecutive years.

As the only locally governed health system in the region, we remain deeply
rooted in our communities while growing into a trusted regional healthcare
leader. If you are seeking meaningful work, collaborative teams, and the
opportunity to help shape the future of healthcare in Northern California, you
will find it at NorthBay Health.

Join us with our commitment to excellence, to achieve our vision to be the
trusted healthcare partner of choice for the communities we serve.

To learn more about NorthBay Health's benefits, diversity statement and
community please visit https://www.northbay.org/careers/
[https://www.northbay.org/careers/index.cfm]

Responsibilities

• answering incoming and internal calls in a warm, professional manner
• efficiently directing callers to the appropriate departments
• addressing patient concerns when appropriate
• interacting respectfully with all individuals
• responding promptly and professionally to patient information inquiries
• taking initiative to resolve patient issues whenever possible
• referring callers to the appropriate Patient Access team members or other departments within the health system
• monitoring emergency panels
• executing the proper paging and notification procedures for all hospital emergency codes
• maintaining a professional and empathetic demeanor
• upholding confidentiality
• demonstrating excellent oral and written communication skills

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed