PBX Operator/Guest Service Agent

Europa Village Winery and Resort•Temecula, CA

44d•$18 - $18

About The Position

Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus.

Requirements

Must be available to work weekends and holidays.

Nice To Haves

Previous PBX experience is a plus.

Responsibilities

Possesses and lives Europa Village core values.
Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner.
Ensures effortless communication between all parts of the resort remain intact.
Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees.
Transfers calls to the appropriate person and/or department.
Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
Able to assist in making reservations for hotel stays and restaurant dining.
Performs clerical duties, such as typing, copying, and scanning documents.
Effectively resolves minor guest conflicts/complaints calmly and effectively.
Notifies management of any issues that cannot be resolved easily and swiftly.
Other duties that may be assigned.
Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
Be comfortable working at a desk for long periods of time.
Be able to communicate Europa Village’s story.
Ability to treat all associates and guests in a respectful manner.
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes.
Arrive on time and be respectful of attendance and punctuality.
Adhere to Europa Village policies and procedures.
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.