PBX Operator

Loretto Hospital • Chicago, IL

9h

About The Position

The PBX Operator ensures seamless communication within the hospital. This position is responsible for handling incoming and outgoing calls, directing them to the appropriate departments, and providing essential information to patients and staff. The PBX Operator serves as the first point of contact for callers, making it imperative to deliver exceptional customer service and maintain a professional demeanor at all times. Additionally, the operator will handle emergency calls with urgency and accuracy, contributing to the overall efficiency of healthcare operations. Ultimately, the PBX Operator's efforts directly impact patient satisfaction and the smooth functioning of healthcare services.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a healthcare setting.
• Strong verbal communication skills and a clear speaking voice.

Nice To Haves

• Experience with PBX systems or telecommunications equipment.
• Knowledge of medical terminology and healthcare services.
• Bilingual abilities to assist a diverse patient population.

Responsibilities

• Answer incoming calls promptly and professionally, directing them to the appropriate personnel or department.
• Provide information to callers regarding services, hours of operation, and general inquiries about the healthcare facility.
• Manage emergency calls with a high level of urgency and ensure that they are routed to the correct emergency response teams.
• Maintain accurate records of calls and messages, ensuring that all communications are documented appropriately.
• Assist in troubleshooting phone system issues and coordinate with technical support when necessary.

Benefits

• Competitive Compensation: Along with a competitive salary, Loretto Hospital offers a comprehensive, competitive benefits package including health, dental, vision, retirement savings plans, and paid time off.
• Career Development: Loretto Hospital is a vibrant community of professionals dedicated to administering excellent patient care. Whether you are pursuing a career in allied health, support services, clinical or nursing support, or professional administration, Loretto Hospital is a tremendous place to grow as a health care professional.
• Work Environment: As a not-for-profit, community-focused hospital, Loretto Hospital is truly a place where patients come first. We are seeking team members who not only support our mission, but who are customer service-driven and who desire to enhance the patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED