PBX Operator - Limelight Boulder

Limelight Hotels•Boulder, CO

3d•$20 - $24

About The Position

The PBX Operator is responsible for managing the hotel’s primary telephone system while providing exceptional guest communication and operational support. This role handles incoming calls, guest requests, and internal communications while assisting with IRD (In-Room Dining) calls, coordinating VIP arrivals, and supporting billing preparation and reservations. The position ensures efficient call routing, accurate information delivery, and seamless coordination between guests and hotel departments. This position reports to the Front Office Manager. The pay range for this position is $20.00 to $24.00 per hour; actual pay will be dependent on budget and experience. Applications for this position will be accepted until April 5, 2026.

Requirements

High school diploma or equivalent required; hospitality or communications degree preferred
Previous experience in hotel PBX, front office, guest services, or customer service environment preferred
Strong telephone etiquette and professional communication skills
Ability to multitask and manage a high volume of incoming calls
Knowledge of hotel operations, departments, and guest service standards
Experience using Hotel Management Systems (PMS/LMS) and call management systems
Strong attention to detail when recording messages and guest requests
Ability to coordinate communication between multiple hotel departments
Problem-solving skills and ability to respond calmly in emergency situations
Strong organizational and time management abilities
Ability to maintain confidentiality with guest and hotel information
Professional demeanor with a guest-focused service approach
Ability to follow established procedures and operational guidelines
Strong listening skills and clear verbal communication
Ability to prioritize requests and manage competing tasks
Basic administrative and reporting skills
Ability to work flexible schedules including evenings, weekends, and holidays

Responsibilities

Answer and route all incoming calls efficiently, professionally, and in accordance with established telephone etiquette standards
Handle guest requests including IRD calls, service inquiries, and departmental communication
Coordinate and communicate VIP arrivals to appropriate departments to ensure proper preparation and service delivery
Accept, schedule, and execute guest wake-up calls following established procedures
Take clear and accurate guest messages and ensure prompt delivery via voicemail or written communication
Maintain up-to-date knowledge of hotel services, hours of operation, amenities, and key personnel
Route calls to the Front Desk after the Reservations office closes for the day
Record guest service requests for Engineering and Housekeeping and follow up to ensure completion
Assist with reservations inquiries and support billing preparation and administrative tasks when needed
Maintain updated emergency contact lists and departmental phone directories
Respond to PBX console alarms and report telephone system maintenance issues
Follow emergency procedures and notify designated departments in the event of fire alarms or other emergencies
Other duties as assigned