PBX Operator

Intermountain Health

6d • $17 - $23 • Onsite

About The Position

In this position, the Switchboard Operator provides processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the telephone system Posting Specifics Pay Range: $17.33 - $22.54/hour (depending on experience) Benefits Eligible: No Shift Details: PRN/As Needed. Covering sick days and vacations. No set hours. Most needs will be for nights (11 p.m. - 7 a.m.) and some afternoons (3 p.m. - 11 p.m.) Location: Communications, St. Vincent Regional Hospital (Billings, Montana)

Requirements

• High School diploma or equivalent.
• Ability to type 40 wpm
• Ability to communicate effectively and diplomatically within a multi-functional team
• Strong organizational skills and attention to detail
• Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.
• Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position

Responsibilities

• Answers incoming switchboard calls in the order they're received.
• Assists caller: answers questions, gives directions, transfers call or pages.
• Answers the hospital emergency line, monitors Nurse Call and dispatches all emergencies.
• Monitors and dispatches hospital facilities alarms.
• Performs Resource Specialist duties (after-hours answering and contacting on-call providers, after-hours triage, after-hours medical records requests, after-hours appointment scheduling).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED