PBX Telephone Operator - Slidell Memorial Main - SSP/PRN

Ochsner Health • Slidell, LA

1d • Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job answers all incoming calls on the main telephone line. Pleasantly assists all patients, family members, physicians, visitors, and employees professionally with questions or directions. Schedule Rotating Shifts - Holiday and Weekends Required

Requirements

• Work Experience Required - 1 year of customer service experience.
• Knowledge Skills and Abilities (KSAs) Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent customer service skills and ability to remain calm, pleasant, and helpful in high pressure situations.
• Strong time management skills and ability to set priorities and handle multiple tasks simultaneously.
• Ability to effectively work both independently and with a team.

Nice To Haves

• Education Preferred - High school diploma or equivalent.

Responsibilities

• Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
• Answers all incoming calls quickly and pleasantly, always clearly identifying self and company greeting.
• Transfers patients and guests to appropriate department.
• Verifies and registers vendors following policy procedures.
• Reviews all codes regularly and prepared to call codes as directed or per policy.
• Pages/beeps as per policy, including but not limited to providers on call.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED