PC Support Road Tech

Nemours Children's Health•Orlando, FL

13d•Onsite

About The Position

Nemours is seeking a PC Support Road Tech (Full-Time), to join our Nemours Children's Health team in Orlando, Florida. The PC Technician’s role is to provide daily on-premises operational support and maintenance of Nemours devices. This includes end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. This position is required to install, repair, upgrade, replace and maintain hardware/software peripheral equipment. Support responsibilities also include patient facing entertainment systems, technology configuration and deployment along with providing support for locally installed software. This position will primarily receive customer incident and request tickets assigned by the Service desk. Providing daily in person support, adhering to agreed SLAs, and keeping the customer informed of actions taken to address their problem is foundational to the success of the PC Technician. The PC technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with other IS teams in providing advance Desk Side technology support is fundamental. As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever. Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.

Requirements

Associate's Degree or equivalent combination of education and relevant work experience required.
Minimum of one (1) to three (3) years experience required.
Excellent team collaboration and interpersonal skills.
Able to work with a minimum of supervision.
Travel required to support Nemours satellite clinic locations.
Clean driving record for the past two years required.

Responsibilities

Install, maintain, and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
Partner with the Desk Side Multimedia Technician in providing first line support for conference rooms including conducting room rounding and providing daily support.
Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner.
Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.
Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.
Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.
Adhere to Asset management processes to ensure accurate recording of company resources from receipt to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.
Provide regular rounding support to clinical and non-clinical areas to ensure optimal functionality to the equipment supported.

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