PC Support Technician
About The Position
Our customer is looking for a Break/Fix Technician who will work in a manufacturing/factory environment to troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix including disconnecting computing equipment and networking equipment during factory changes. Candidate will help customers via phone, in person and remotely. Occasional travel to different local sites (mileage is reimbursed; reliable means of transportation is required). Position potentially requires a lot of walking in Factory and Flight-line areas. This position is part of a team supporting our customer 24x7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.
Requirements
- A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended
- Experience troubleshooting and repairing basic networking issues
- Demonstrate good customer service skills
- Ability to work independently and manage time to complete tasks
- Possess a valid driver’s license with reliable personal transportation to travel between supported sites
- Advanced hands-on experience troubleshooting & repairing client hardware.
- Possess strong communication skills; both verbal and written.
- 3+ years of relevant experience or equivalent combination of education and work experience.
- Some shifts may require one weekend day
- Be able to lift 35 lbs.
- Pass security and drug testing
- Must be able to pass 7 year lived background check.
- Must be a US Citizen or Green Card/Permanent Resident per end clients' contractual agreement.
Responsibilities
- Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
- Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
- Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
- Perform thorough documentation of all service activities.
- Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc.…)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
