PC Systems Specialist

Link Solutions, Inc.•McChord AFB, WA

3d•Onsite

About The Position

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".We are ISO 9001:2008, ISO 20000-1:2018, and ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.Link Solutions is seeking a PC Systems Specialist to join our Joint Base Lewis-McChord, WA team.Must be a US Citizen Non-remote (relocation incentive available)The PC Systems Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord. The Specialist will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems.Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Requirements

U.S. Citizen
Must have or be able to obtain and maintain a secret security clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
BA/BS degree in Engineering, Computer Science, Information Systems, or a related field OR five (5+) years in a desktop support role with a comprehensive understanding of computer science concepts.
Experience with SharePoint-related site administration, optimization, and development.
Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop

Nice To Haves

Active Secret Clearance.
BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.
Strong self-starter requiring minimal supervision.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Excellent communication skills (written and oral) and interpersonal skills.
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Install, set up, relocate, configure, troubleshoot, and support PC and server hardware and software.
Install and configure software upgrades; tune operating systems to enhance performance.
Install and configure network interfaces and internet connections; diagnose network cable and configuration issues.
Provide help desk support by identifying problems, determining root causes, and offering temporary solutions when issues cannot be resolved immediately.
Respond to user inquiries, providing technical assistance for PCs, hardware, software, and standard applications.
Install and maintain specialized software, including setup, file structure development, report formats, input forms, file security, database population, and procedure documentation.
Coordinate technical support activities with the local Network Enterprise Center.
Provide on‑call support outside core hours for unscheduled events or scheduled service interruptions.
Manage and oversee support tickets for Training Management Directorate (TMD) users.
Lead multiple projects, including planning, design, organization, and implementation.
Develop and implement organization‑wide standards for current and future information systems.
Report directly to Senior Leadership on ongoing projects and tasks.