PC Technician I

IBC•San Antonio, TX

4d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 869 PC Support Job Summary: The Computer Technician is responsible for the installation, configuration, testing, maintenance, monitoring, and troubleshooting end user workstation hardware and peripheral devices. Keeps inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users and implement corrective hardware solutions, including off-site repair as needed Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment Monitor and test PC performance and provide PC performance statistics and reports Install and test customized configurations based on various platforms and operating systems Conduct research on computer products in support of PC procurement and development efforts. Install software and image PC hardware as needed Maintain, order and setup remote devices such as iPhones, iPads and laptops Travel within market and to other markets as needed to include overnight stays Maintain applicable service level agreement pertaining to department ticket queue Responsible for laptop encryption and security Responsible for maintaining proper stock level of standard devices ready for deployment Responsible for Preventative Maintenance of the Instant Issue Printers Responsible for performing health checks in all branches Possess a high level of technical skill expertise and ability Furthers technical knowledge via self-study and pursue industry standard certifications IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

Requirements

Active Learning
Active Listening
Complex Problem Solving
Coordination
Critical Thinking
Learning Strategies
Time Management
High School Diploma or GED
Associate’s, Bachelor’s Degree, or Technical Certification in work-related field

Responsibilities

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software
Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Monitor and test PC performance and provide PC performance statistics and reports
Install and test customized configurations based on various platforms and operating systems
Conduct research on computer products in support of PC procurement and development efforts.
Install software and image PC hardware as needed
Maintain, order and setup remote devices such as iPhones, iPads and laptops
Travel within market and to other markets as needed to include overnight stays
Maintain applicable service level agreement pertaining to department ticket queue
Responsible for laptop encryption and security
Responsible for maintaining proper stock level of standard devices ready for deployment
Responsible for Preventative Maintenance of the Instant Issue Printers
Responsible for performing health checks in all branches
Possess a high level of technical skill expertise and ability
Furthers technical knowledge via self-study and pursue industry standard certifications