SITEC - GMSC PC Technician - MacDill AFB

Peraton•Tampa, FL

4d•$66,000 - $106,000•Onsite

About The Position

Peraton requires PC Techs to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Requirements

Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
DoD 8570 IAT II Certification
DoD TS/SCI clearance
Work evening, nights, holidays, and weekends
At least 1 year of previous experience working as a PC Tech or Help Desk
Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
Strong problem-solving skills
Works well under pressure in a high tempo environment.
Strong proactive team player
Experience with Active Directory
Experience with monitoring with Solarwinds
Experience with monitoring with Riverbed
Experience with Remedy
Experience with UEM Unified Endpoints
Experience with Microsoft product suite
Experience with AWS
Experience with Azur

Nice To Haves

Experience with managing mobile phones with Microsoft Intune
Experience with Service Now
Experience with using AI
Experience with automating processes

Responsibilities

Troubleshooting and proactively resolving technical issues
Responding to requests for technical support
Providing recommendations for technical support
Providing technical problem solving for customer support of database
Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization
Able to troubleshoot VTC equipment and escalate to the appropriate Tier support
Monitor Enterprise servers and services via Riverbed
Conduct 24/7 hourly checks for core Enterprise services
Monitor the health of O365 and cloud services
Monitor azure servers for mobility up time
Monitor Cisco Unified Communications Manager (CUCM) Cisco Unified Presence (CUP) clusters
Monitor Enterprise portals to include powershell ping testing
Gather data for Senior Government reports.
Analyze, diagnose, report applications and device issues.
Create trouble tickets for critical core service alerts
Maintain continuity log to pass critical information to all shifts
Provide clear troubleshooting and reporting via the Remedy
Conduct phone checks to ensure device functionality and security
Collect, analyze, capture metrics on Enterprise IT servers and devices
Create reports to identify expiration of crypto devices