Peak Teller (30 - 35 hours/week)

SYNERGY BANK•Cypress Gardens, LA

1d•$15 - $19

About The Position

The Peak Teller accepts negotiable items and transaction requests from customers, records activity on customer account, and distributes or deposits money accordingly. He or She performs every transaction accurately with a friendly and inviting personality while promoting applicable bank products.

Requirements

Minimum 6 months in customer service.
Previous cash handling experience.
High School Diploma or GED equivalent.
Proficient in Microsoft Word and basic understanding of Microsoft Excel.
Ability to pay close attention to detail.
Ability to comprehend and analyze information in order to draw a conclusion.
Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in difficult situations.
Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers
Must always be looking for ways to help others.
Must be aware of the actions and reactions of others and respond appropriately.
Must demonstrate persuasion and negotiation skills.
Must possess a general knowledge of bank products.
Ability to multi-task in a fast-paced work environment.
Ability to organize and prioritize daily tasks.
Ability to present a business professional appearance.
Must have reliable transportation to commute to and from work.
Ability to adapt to a flexible work schedule at any branch, which will generally consist of 30-35 hours of work per week. They will need to make themselves available Monday – Friday from 07:30 am – 06:00 pm and Saturday from 08:45 am – 12:15 pm.
Must be able to stand or stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
Must be able to interact with the public utilizing various methods of communication.
Must exhibit proper dexterity with both hands and digits as counting currency is a frequent request throughout the workday.
Ability to work over the head while lifting up ten pounds simultaneously for short periods of time throughout the workday.
Employee may be required to squat multiple times and remain in that position for short periods of time while searching and/or reaching for supplies at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
Must be able to lift and carry approximately 40-50 pounds multiple times throughout the day.
Must have the attention span to stay alert and attentive during a “normal 8-10 ½ hour workday.
The Peak Teller I must be able to make sound, quick decisions based on the facts of a situation and remain calm and in control in a possible ever-changing environment or an emergency.
Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
Must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
Physical and cognitive ability to perform the essential duties and functions of his/her job.

Nice To Haves

Previous Teller experience.
Retail sales experience.
Associates or higher in Business or related area of study.

Responsibilities

Provides the Synergy Bank standard of excellence in customer service.
Maintains honesty and the highest level of ethical standards.
Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices, and elder abuse.
Process transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
Complete CTRs accurately and timely.
Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
Places holds on accounts as necessary according to Reg CC and bank procedures.
Prepares and verifies official checks.
Explains, promotes, or sells bank products and services that enhance the customer’s banking experience.
Assists bank personnel as needed or as directed by management.
Answering phones as necessary and providing telephone assistance to customers according to Synergy Bank’s telephone customer service standards.
Counts coins and currency.
Ensures that teller station is properly stocked with forms and supplies.
Reports any malfunctions of Teller terminals or equipment.