Pediatric Behavioral Health Nurse Care Manager

Included Health • Washington, DC

3d • Remote

About The Position

We’re looking for a Pediatric Behavioral Health Nurse Care Manager to join our Care and Case Management team—someone passionate about supporting children, adolescents, and their families holistically through their healthcare journey with deep focus around behavioral health. This role is ideal for a nurse who brings both clinical expertise and deep compassion to their work, ensuring the unique behavioral health needs of pediatric members are met with innovative, evidence-based interventions.

The telephonic Nurse Care Manager will support members navigating complex behavioral and medical health challenges. You’ll collaborate with a multidisciplinary team of healthcare professionals, care coordinators, and records specialists to deliver integrated, remote care in a virtual-first environment. The ideal candidate enjoys spending time on the phone with families, listening deeply, answering questions, and advocating for their needs. You should excel in creating and managing care plans, navigating behavioral health resources, and offering clinical guidance that supports both short- and long-term outcomes.

Requirements

• Bachelor of Science in Nursing (BSN) required
• Must reside in a compact NLC state
• Active Compact RN license in good standing with the nursing board of their state
• Active California Nursing License
• Willingness to become licensed in multiple states
• 5+ years Nursing experience
• 2+ years experience working in Behavioral Health Pediatric setting
• Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
• Comfortable managing a wide range of pediatric behavioral health conditions including anxiety, depression, ADHD, autism spectrum disorders, and trauma-related diagnoses.
• Ability to manage volume while maintaining quality and a high standard of care.
• Flexible and adaptable in a fast-paced, rapidly evolving care delivery model.
• Familiar with HIPAA and committed to upholding the privacy and security of patient information.
• Excellent verbal and written communication skills; able to explain clinical concepts in parent-friendly language.
• Technologically competent and able to work across multiple electronic systems.
• Demonstrated success working in multidisciplinary teams to coordinate care.
• Deep understanding of cultural and socioeconomic factors influencing pediatric behavioral health.
• Exceptional attention to detail and documentation quality.

Nice To Haves

• Current CCM Certification preferred

Responsibilities

• Deliver coordinated, family-centered virtual Care Management by phone that improves behavioral health outcomes for pediatric members.
• Develop personalized, goal-oriented care plans in collaboration with families and our multidisciplinary team.
• Support members through behavioral health treatment plans, transitions of care, and episodes of acute behavioral health crises.
• Help families navigate behavioral health systems, treatment options, benefits, and community-based resources.
• Partner with local pediatricians, behavioral health specialists, schools, and other care team members to ensure aligned, coordinated care.
• Provide compassionate, longitudinal support to families through continuous engagement and advocacy.
• Coordinate resources that address clinical, behavioral, and social determinants of health impacting the child and family.

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level