Pediatric Complex Care Supervisor

TRILLIUM HEALTH RESOURCES

1d • Remote

About The Position

Trillium Health Resources is seeking a Pediatric Complex Care Management Supervisor to oversee a team of professionals providing localized support for members with intellectual/developmental disabilities or traumatic brain injury, mental health, and/or complex medical needs. The Supervisor will support Care Managers who serve children from birth to under age 21 with exceptional support needs, ensuring they are connected to appropriate services and resources within their communities.

Requirements

• Bachelor’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex members with I/DD or TBI, mental health and/or complex medical needs. OR
• A master’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex members with I/DD or TBI, mental health and/or complex medical needs. OR
• Equivalent combination of education/experience.
• Must have a valid driver’s license
• Must reside within Trillium’s Catchment of North Carolina. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
• Must be able to travel within catchment as required.

Nice To Haves

• Supervision experience.
• Experience working with children with complex medical and/or behavioral health needs, intellectual and/or developmental disabilities, providing care management, care/service coordination.

Responsibilities

• Supervise staff within the Pediatric Complex Care Team.
• Provide ongoing advocacy and education regarding Children with Complex Needs
• Ensure Care Coordination engagement, collaboration with members, and families to address issues, concerns, barriers to assessment, and services/supports.
• Ensure staff are utilizing person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual.
• Review referrals for TCM eligibility and make assignments as appropriate
• Provide support to Pediatric Complex Care Managers to resolve member issues/needs in a timely manner.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager