Pediatric Surgery Scheduling Supervisor (Pediatric Clinics)

University of Minnesota Physicians•Minneapolis, MN

About The Position

Our Pediatric Surgery Scheduling Supervisor will manage surgical scheduling at the specialty level. They will be responsible for facilitating communications between the service lines, specialty clinics, surgery locations, surgery scheduling and PreAnesthesia Clinic (PAC), and maintaining surgical scheduler team calendars and builds. This person will maintain confidential information and support all other surgery and procedural scheduling activities.

Requirements

High School Degree (some post HS education or training in supervision, healthcare or office management preferred.)
At least two years of office management/service experience and/or training
3 years’ experience in busy setting service area requiring multi-tasking abilities and exceptional customer service skills
2 years supervisory work in a healthcare setting

Responsibilities

Responsible for the day-to-day management of the Pediatric Surgical Scheduler team (this is a working supervisor position)
Provides expertise in system level surgical scheduling planning
Primary escalation and problem solving resource for clinic and physicians leaders
Participates in and leads in process improvement projects
Responsible for working with clinic staff to facilitate scheduling of surgical cases.
Ensures schedules remain up-to-date
Takes accurate messages via phone, Vocera, RTLS, paging or in-person in a professional manner and directs such communications as appropriate.
Effectively uses communication systems for both routine and emergency transactions.
Helps create a healthy, energized environment where colleagues support each other to better patient care and satisfaction by: