PEER COUNSELOR SUPERVISOR

Nevada Health Centers I•Las Vegas, NV

About The Position

The local agency Peer Counselor Supervisor manages the breastfeeding peer counseling program on a local program level and supervises the peer counselor(s). This position may require relocation/reassignment to any of our clinics based on business needs. Flexibility and willingness to relocate are required.

Requirements

Has credentials of an International Board-Certified Lactation Consult (IBCLC) or has other certification in lactation management (e.g., CLE, CLC) or completed advanced training in lactation management.
Meets the qualifications for a CPA (Competent Professional Authority)
High School Diploma or GED equivalent required.
Minimum one year experience in counseling breastfeeding women

Nice To Haves

Fluent in English and Spanish
Skill in operating computer databases
Ability to read, write, and calculate mathematical figures.
Knowledge of and ability to understand WIC Program requirements.
Has demonstrated experience in program management.
Has demonstrated expertise in breastfeeding management and promotion.
Has a minimum of one year experience counseling breastfeeding women.
Can complete required documentation and paperwork.
Has reliable transportation
Able to adhere to participant confidentiality policies.
Observes WIC staff, other peer counselors, and lactation consultants helping mothers breastfeed.
Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall NVHC’s organization.
Ability to communicate in a courteous and professional manner.
Ability to understand and respond appropriately, effectively, and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
Ability to travel and/or provide coverage to multiple clinic locations

Responsibilities

Contributes to the development and/or establish program goals and objectives for the local agency peer counseling program.
Oversees the planning, management, implementation, and evaluation of local agency peer counseling activities.
Keeps current with up-to-date breastfeeding information and disseminates this as well as FNS-provided information to other local agency staff.
Reports on peer counseling program activities to supervisor and the State agency
Establish peer counseling program protocols and policies.
Determining peer counselor caseload assignments and staffing needs.
Peer Counselor Supervisor must monitor breastfeeding peer counseling program expenditures to assure they are correctly reported in a timely manner.
Recruiting and interviewing potential peer counselors in alignment with program policies and standards.
Oversees and arranges orientation, training, and on-going training of peer counselors and peer counselor supervisors.
Mentors new peer counselors, providing routine follow-up and guidance during the early weeks of the job up to the first six months of employment.
Provides ongoing supervision and feedback for peer counselors.
Providing peer counselors with orientation to the WIC Program, staff, and community.
Monitoring participants contact documentation, including random quality assurance checks with participants.
Identifying a workspace, the peer counselor can use when working in the clinic.
Establishing a procedure for referring participants to the peer counselors.
Serving as the immediate supervisor for the peer counselors.
Meets with peer counselors monthly to provide ongoing supervision and support.
Ensures peer counselors are included in WIC staff meetings, as appropriate.
Collecting documentation records and data as appropriate.
Conducts a needs assessment to identify gaps in breastfeeding resources and services within the local agency and community that the WIC peer counseling program can address.
Monitoring the peer counselor program, including monthly audits/reviews of prenatal and post-partum contacts along with peer counseling program requirements to maintain compliance with all local, State, and Federal guidelines and regulations.
Routinely communicating to supervisor and/or State Peer Counseling program progress and/or concerns
Reads assigned books and materials on breastfeeding that are provided by the WIC Breastfeeding Coordinator.
May assist WIC staff in promoting breastfeeding peer counseling through special projects and duties as assigned.
Use NVHC WIC records system to obtain information needed on specific individuals.
Attends and assists in community events.
Coordinates with local community stakeholders such as hospitals and health care providers to enhance the effectiveness of the peer counseling program.
Assists in training of new employees or volunteers.
Attends training seminars, conferences, and meetings as assigned by WIC.Director/Manager
Constantly alert for ways to improve customer service, increase productivity, and improve utilization of resources communicating ideas to supervisor.
Notifies supervisor of unusual occurrences and adheres to policy regarding incident forms and/or patient complaints.
Ensures compliance with HIPAA, OSHA & other regulatory agencies.
Performs other work-related duties as requested by WIC VP/Manager