Peer Support Program Manager

Community Medical Services•West Allis, WI

22h

About The Position

Community Medical Services (CMS) is hiring a Peer Support Program Manager to oversee the development and implementation of the Peer Support Program and oversee delivery of Peer Support services. Manages, maintains, and coordinates Peer Support Specialists within current clinic infrastructure and within assigned grants. This position will develop the programs for Peer Support in different regions, utilizing the lived experience of Opioid Use Disorder, and assisting to navigate clients through their MAT experience and with other systems. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Requirements

High School diploma or equivalent
Certification in recognized Peer Support Training
Minimum 2 years in recovery
Basic computer knowledge is necessary
Knowledge of the recovery process and the ability to facilitate recovery using established standardized mental health processes.
Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in recovery.
Knowledge of the signs and symptoms of substance abuse (I.e. auditory and visual hallucinations, irregular talk and behavior, motor skill impairment) and the ability to assist the client to address symptoms using strategies such as positive self-talk.
Knowledge and skill sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with substance abuse.
Valid driver's license is required as some driving and/or transportation may be required to take clients to community resources and additional service providers.
Uses good judgment and maintain effective boundaries when sharing information about company with staff, other providers, and members of the community.
Must be able to demonstrate sufficient knowledge and understanding of human behavior and sufficient knowledge of general mental health issues, treatment planning and the field of human social services to work towards the rehabilitation of the client
Exceptional interpersonal skills in a team environment
Strong communication skills, both verbal and written
Strong organizational, multi-tasking, time management skills
Culturally competent and sensitive to client and employee needs.

Nice To Haves

Experience in MAT preferred
Supervisory experience preferred

Responsibilities

Provides individualized, ongoing guidance, coaching and support to Peer Support team, both individually and in group supervision
Focuses on supervision, performance management, and process improvement for Peer Support Program.
Promotes understanding of Peer Support models and delivery internally and to external agencies.
Trains staff and ensures the Peer Support team observes all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals.
Works to support and ensure deliverables for grants that relate to Peer Support services are submitted within appropriate timeframes.
Develops policies, procedures, and infrastructure for Peer Support Program.
Maintains professional standards at all times. Observes the guidelines established within the Code of Ethics and conducts self professionally and maintains confidentiality of clients at all times.
Identifies initial and ongoing training needs for Peer Support program and ensures compliance within training program.
Oversees CMS Peer Support Specialists interfacing with correctional health facilities, hospitals, community-based outpatient settings, community-based inpatient settings, and community agencies for continued support in the form of case management, community-based services, and coordination for all supporting CMS facilities for the identified clients.
Develops transportation protocol for Peer Support delivery.
Assists in planning and implementation of groups at existing CMS clinics.
Utilizes outcome measurement tools to monitor effectiveness of program and implement changes as needed.
Implements Evidence-based practices within Peer Support Program.
Interfaces with clinic managers, clinical team, correctional health team, and systems partners to focus on ways to engage and retain clients in MAT through the use of Peer Support.
Works with Peer Support team to ensure accurate and appropriate record keeping and providing information for monitoring and evaluation as required.