Peer Support Specialist - Applicant Pool - Must Reside in Alabama

Wings Across Alabama•Hoover, AL

6d•Remote

About The Position

The position is for our Warm Line. You must be an Alabama resident. The Wings Across Alabama Warm Line is part-time, remote position with 4 to 8 hour shifts, for our non-crisis line that is open 24/7, including holidays. Our Warm Line specialists provide compassion and empathy to all callers; a safe space for a variety of individuals with various backgrounds. They lend an empathetic, non-judgemental, listening ear. Confidentiality is crucial for this role. Job training is provided, attendance and completion is required.

Requirements

High school graduate or GED
Demonstrate lived experience with mental illness
Reliable internet and cellular service
Ability to speak clearly so as to be understood over the phone
A minimum of 18 months active recovery
Must be an Alabama resident
Active, positive, and supportive listening
Looking up resources as needed
Effective and prompt communication with callers and other teammates
Non-judgemental support for a variety of individuals with various backgrounds
Knowledge of Google Docs/Sheets/Forms

Nice To Haves

Current CPS certification preferred, but not required

Responsibilities

Operate our telephone warm line
Work scheduled 4 to 8 hour shifts
Complete any and all duties as assigned
Answering calls
Returning missed calls
Establishing rapport
Listening to each caller and providing warm line support services
Assessing the level of risk a caller may present
Documenting the calls
Maintaining confidentiality
Work phone charged and ready as soon as shift begins
Communicating with previous shift before answering any calls
Keeping a list of all missed calls and returning them in the order received, with Alabama taking priority
Actively listening while on calls and assessing any potential risks
Following all Warm Line protocols with each and every caller
Must maintain accurate documentation for every shift worked
Must monitor emails frequently and respond in a timely manner
Adhere to all Warm Line policies, values, and ethics
Must attend weekly Zoom meetings
Maintain CPS certification
Completing timesheets and all shift reports, turning them in by specified due dates
Must participate in on going- required trainings
Must be comfortable sharing own recovery story