People Experience Advisor (gn)

Hiscox

3d

About The Position

Build a brilliant future with Hiscox People Services Advisor (gn) Reporting to People Experience Lead York or Lisbon The People Services Advisor plays a key role in delivering efficient, scalable, and employee-centric People services to our employees across the UK, US, Europe and Bermuda. This role is responsible for supporting various activities in the employee lifecycle, including onboarding, reward and benefits administration, HR systems partnering, employee inquiries and advice. The ideal candidate is detail[1]oriented with a continuous improvement mindset and committed to enhancing the employee experience through seamless People operations and advice. Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.

Requirements

• Previous experience in HR / People administration
• Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
• Truly passionate about the employee and manager experience
• Excellent customer service and processing skills – including attention to detail
• Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
• Data and technology savvy. Able to use data to drive decisions

Responsibilities

• Responsible for handling and resolving all queries, requests and issues in relation to Global HR and employment policies escalating to specialists or third parties where necessary – developing and maintain positive business relationships with colleagues, candidates and stakeholders through all interactions
• Confidently provide sound advice and guidance to employees and managers in relation to People policies, Employment Law and processes using skilled questioning techniques to obtain all key information and identify any potential risks
• Support and advise Senior Managers to identify and implement solutions to specific people issues that align with business objectives.
• Coach and empower line managers to effectively manage employee issues, including absence and performance issues
• Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services in accordance with data quality and data security standards and resolving first line queries in relation to HR Systems and data
• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
• Responsible for Reward and benefits administration working closely with internal Reward and third-party benefits providers.
• Manage payroll input and changes accurately and processed in accordance with payroll cut[1]off periods
• Ensure compliance with HR policies, procedures, and labour laws in all service-related activities.
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Pro-actively identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
• Lead and support continuous improvement efforts.
• Lead / contribute as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
• Develop and maintain positive relationships with People colleagues, the business other key stakeholders

Benefits

• Work with amazing people and be part of a unique culture
• If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed