People Leader

SSP

1d•$90,000 - $99,000•Onsite

About The Position

At SSP America, our people are at the heart of everything we do. As food‑travel experts, we’re passionate about creating memorable moments—for guests, partners, and especially our colleagues. We’re looking for a People Leader, Corporate who will champion our culture, elevate the employee experience, and help ensure our Support Center continues to be a place where people feel valued, supported, and inspired. In this role, you’ll be a trusted partner to leaders, a steady guide for employees, and a proud ambassador of our values: Passion, Ownership, Team, and Curiosity. You’ll help bring our purpose—to be the best part of the journey—to life every day through exceptional service and people‑focused leadership.

Requirements

Bachelor’s degree preferred, plus a minimum of 3+ years in a corporate human resource environment.
Experience in employee relations, HR operations, talent processes, and partnering with leaders.
Strong knowledge of U.S. employment law; Canadian familiarity is a plus.
Strong command of HR systems (SuccessFactors, NAVEX, CompAnalyst) and MS Office.
Clear, empathetic communication and the ability to build trust across all levels.
High integrity, sound judgment, and ability to handle sensitive matters.
Strong organization, prioritization, and project coordination skills.
Ability to travel <20% within the U.S. and Canada.
Must be able to pass and maintain required background checks and airport security clearances.

Nice To Haves

PHR, SPHR, SHRM‑CP/SHRM‑SCP or other HR certifications strongly preferred.

Responsibilities

Be a Champion of Culture & Engagement
Bring SSP’s global values to life across the Support Center through communication, recognition, and day‑to‑day interactions.
Support engagement programs, listening sessions, and action planning that strengthen belonging.
Lead With Integrity, Empathy & Professionalism
Serve as a trusted, confidential partner to employees and leaders.
Uphold our commitment to a respectful, inclusive workplace.
Guide Employee Relations & Performance Success
Provide timely, thoughtful support on employee relations matters.
Partner with leaders on coaching, documentation, and navigating performance expectations.
Maintain accurate NAVEX case tracking.
Support Talent, Growth & Leadership Development
Coordinate performance cycles and talent review processes.
Partner with L&D to bring impactful leadership development experiences to life.
Help reinforce skill application through job aids, templates, and manager‑friendly tools.
Drive Excellence in People Operations
Lead onboarding, pre‑boarding, and offboarding that reflect SSP’s high standards of care.
Support job changes, requisition support, background checks, and workforce tracking with accuracy and professionalism.
Maintain People Team content and resources on the intranet to support consistent service delivery.
Be a Strategic Thought Partner
Build strong partnerships with Support Center leaders to understand their needs and provide proactive HR guidance.
Maintain organizational charts, staffing changes, and workforce planning insights.
Surface themes that support meaningful talent and business decisions.
Deliver Reliable Reporting & Data Integrity
Produce People dashboards (headcount, turnover, ER trends, engagement, and more).
Audit HR data to ensure accuracy and maintain audit‑ready documentation.