People Operations Coordinator

Box•Chicago, IL

5d•$20 - $34•Hybrid

About The Position

Our People Operations Coordinator will play a critical role in fulfilling the People Operations Team’s mission to design, continually develop, and reliably deliver People programs, processes, and systems that help grow our business at scale. This role will help shape the employee experience for all Boxers by providing efficient world-class service and thoughtful curation of moments-that-matter in Boxers’ lives. You will serve as the backbone of our processes across the employee lifecycle, all while learning alongside a highly collaborative (and fun!) team.

Requirements

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
Process design & ownership: demonstrate proactive ownership by offering innovative and constructive ideas to further our team's success
Discretion: operate with discretion, integrity, and respect with engaging with sensitive issues or information
Attention to detail: produce consistent and accurate deliverables while dealing with a high volume of data & information
Adaptability: quickly analyze, understand, and adapt to new situations and business problems
Proven track record of building strong relationships with cross-functional partners and stakeholders
Experience with Workday strongly preferred
Willingness to learn new technologies (i.e. ServiceDesk, Box for HR)

Nice To Haves

Familiarity with HRIS systems and transactions
B.S./B.A. preferred

Responsibilities

Take ownership over new hire system & process Onboarding to enhance the new hire experience and help them feel set up for success from Day 1
Be a trusted partner to People Ops’ global key stakeholders (Payroll, People Partners, Recruiting) to ensure smooth and consistent processes
Support critical work in our U.S. Immigration program; collaborate with our internal immigration program leader, as well as external immigration counsel to support our Boxers
Lead operational support efforts for internal mobility and Boxer changes -- from our People ticketing system (ServiceDesk) and HRIS (Workday) to letter generation
Be the point of contact for departing workers to ensure that they have everything they need to be successful on the next step of their journey
Provide top-notch administrative support for Boxers and the rest of the People team, taking the lead on People ticketing system (ServiceDesk) queries and escalating to the appropriate groups if necessary
Complete data entry and manager transaction auditing in HRIS (Workday) and other systems with a high degree of accuracy for all people processes (from onboarding to exit)
Manage employee files and maintain necessary documentation
Answer general HR questions, manage HR mail, and complete employment verifications with professionalism and care
Ensure the People Team’s compliance with key controls (own our I-9 and background check process, and be on hand to support and supply data for external audits, as required)
Work on ad-hoc People Operations projects as assigned by the team to support growth and scale, as well as further your own development!