Per Diem Switchboard Operator

UnitedHealth Group • Owensboro, KY

135d • $16 - $27 • Onsite

About The Position

This position is Onsite. Our office is in the Owensboro Regional Hospital at 1201 Pleasant Valley Rd, Owensboro, KY 42303. Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of over 4,900 talented people works to improve the health outcomes of our communities in Kentucky and Indiana. Our nonprofit system is comprised of over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care service in the region. Join an organization that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. Hours for the Role: Ability to cover any of our needed shifts on a per diem basis, up to 24 hours / week (including weekends). We currently have 4 shifts: 7:00 am - 3:30 pm, 11:00 am - 7:30 pm, 3:00 pm - 11:30 pm and 11:00 pm - 7:30 am. We offer 4 weeks of training. Ability to train a full-time basis for the first four weeks, however schedule is flexible.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• Beginner level of proficiency with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work onsite at Owensboro Regional Hospital at 1201 Pleasant Valley Rd, Owensboro, KY 42303
• Ability to train on a full-time basis for the first 4 weeks, however schedule is flexible
• Ability to cover any of our shifts on a per-diem basis, up to 24 hours / week (including weekends). We currently have 4 shifts: 7:00 am - 3:30 pm, 11:00 am - 7:30 pm, 3:00 pm - 11:30 pm and 11:00 pm - 7:30 am

Nice To Haves

• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Health care experience

Responsibilities

• Receives and relays internal and external calls and provides general information
• Operates telephone software applications to route incoming calls and place outgoing calls
• Operates the computerized system for patient transport including answering calls, entering information into patient transport system, assigning Ambassadors, and clearing the task when complete
• Dispatches patient transport and security staff as needed to the correct direction including the use of proper radio etiquette to ensure accuracy
• Maintains desk directories, on-call list, reference guides, and other associated reference materials
• Receives and accurately prioritizes; distributes phone calls to providers and nursing staff as needed
• Communicates codes, alerts, drills, and other announcements according to established policies and protocols including disaster management plans
• Proficient in all software applications specific to the Communications Department
• Maintains work area in a clean and orderly fashion to ensure equipment is functional

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED