Performance Manager

JLL•Rosemead, CA

4d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Performance Manager The Performance Manager has responsibility for coordinating with our Analytics function, as well as overseeing account technology and performance support programs., This role ensures data-driven insights support all aspects of account service delivery. The client relationship for technology is high-profile and critical to account success. Growing analytics capability throughout the account is an important deliverable. Performance management: Translate client business objectives into an information management and business intelligence strategy for the account Ensure all data is routinely updated and manage all analysis Provide monthly Account KPI reporting and participate in the development of new or refinement of existing KPIs Promote and enable the import/export of best practices to and from JLL, and link the account to emerging practices in the industry Devise and promote creative data visualization Act as Program Manager for technology-related projects and initiatives including Corrigo Oversee all aspects of account technology systems and data management including JLL and Client systems linkages (Market, PAT, etc.) Collaborate with BI team on creative data visualization initiatives Oversee asset management and compliance team members to ensure Corrigo system is maintained up to date and all required assets are properly maintained according to compliance requirements Manage and reduce operational risk by systematically documenting, tracking, and maintaining policies and procedures Support CMMS account operations with JLL platform Leadership: Identify savings and improvement opportunities, or problems requiring innovative solutions Regular reporting and updates to clients, ensuring full understanding of progress, direction and expected results at all times Promote success powerfully, such that our client recognizes the value of your work Leads team to deliver quality, data driven results. Participation in client driven programs that, brings best practices and value for the department. Provide actionable insights and recommendations to optimize workflow processes and eliminate operational inefficiencies Coordinate with BI analysts to obtain necessary data and insights to support operational improvement efforts Lead compliance initiatives and ensure team adherence to established policies and procedures

Requirements

Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans
Process Management experience or demonstrated skills that are results driven; have the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management skills. Must be highly credible in front of senior executive-level client personnel. Represent ideas effectively with strong persuading and influencing skills and powerfully communicate the value of the real estate team successes.
Experience extrapolating and visualing data to derive actionable intelligence
Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView, Power Query)
Advanced user of Microsoft Office 2010 or later
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Translate client business objectives into an information management and business intelligence strategy for the account
Ensure all data is routinely updated and manage all analysis
Provide monthly Account KPI reporting and participate in the development of new or refinement of existing KPIs
Promote and enable the import/export of best practices to and from JLL, and link the account to emerging practices in the industry
Devise and promote creative data visualization
Act as Program Manager for technology-related projects and initiatives including Corrigo
Oversee all aspects of account technology systems and data management including JLL and Client systems linkages (Market, PAT, etc.)
Collaborate with BI team on creative data visualization initiatives
Oversee asset management and compliance team members to ensure Corrigo system is maintained up to date and all required assets are properly maintained according to compliance requirements
Manage and reduce operational risk by systematically documenting, tracking, and maintaining policies and procedures
Support CMMS account operations with JLL platform
Identify savings and improvement opportunities, or problems requiring innovative solutions
Regular reporting and updates to clients, ensuring full understanding of progress, direction and expected results at all times
Promote success powerfully, such that our client recognizes the value of your work
Leads team to deliver quality, data driven results.
Participation in client driven programs that, brings best practices and value for the department.
Provide actionable insights and recommendations to optimize workflow processes and eliminate operational inefficiencies
Coordinate with BI analysts to obtain necessary data and insights to support operational improvement efforts
Lead compliance initiatives and ensure team adherence to established policies and procedures