Permanent Supportive Housing Program Manager
About The Position
Permanent Supportive Housing Program Manager Make a lasting impact at YWCA Greater Cleveland by guiding and supporting programs that uplift individuals on their journey to housing stability and personal empowerment. As our Permanent Supportive Housing Program Manager, you'll work across multiple supportive housing programs such as: Independence Place, Cogswell Hall, The EDEN Program, and the Workforce Development Program, to strengthen trauma-informed services and enhance the well-being of participants. This is a fantastic opportunity for a licensed social work or mental health professional who is passionate about building strong teams, promoting mental health care, and ensuring high-quality service delivery for vulnerable populations. What You'll Do You'll report directly to the VP of Clinical & Resiliency Services as you support and supervise a small team of Resiliency Coaches across various housing and workforce development programs. Your responsibilities will include: Guiding clinical case planning and service strategies that promote self-sufficiency and housing stabilization Providing direct supervision and support to front-line staff, including regular 1:1s and leading monthly clinical meetings Assisting with hiring, training, and performance evaluation of program staff Overseeing the creation and execution of monthly tenant activity calendars to encourage community engagement and life skills development Building relationships with community partners to enrich program offerings Ensuring compliance with documentation, reporting, and data entry requirements Supporting departmental budgeting and responsible financial management Participating in team and agency-wide meetings and contributing to strategic goals Calm and solution-focused under pressure, with crisis intervention skills
Requirements
- Bachelor's degree in Social Work, Counseling, or a related field
- Licensed to practice mental health counseling and/or social work in Ohio (required: LSW, LISW, LPC, LPCC)
- Able to track staff time and manage administrative records
- Excellent communication, organization, and leadership skills
- Experience working with individuals impacted by homelessness, trauma, foster care, addiction, or aging
- Deep knowledge of trauma-informed care, mental health treatment, and supportive housing best practices
- Comfortable working across multiple locations with diverse populations
- Ability to drive and travel locally (10%)
Nice To Haves
- Experience managing or supervising case management teams
- Familiarity with Bonterra (ETO) or similar data tracking systems
Responsibilities
- Guiding clinical case planning and service strategies that promote self-sufficiency and housing stabilization
- Providing direct supervision and support to front-line staff, including regular 1:1s and leading monthly clinical meetings
- Assisting with hiring, training, and performance evaluation of program staff
- Overseeing the creation and execution of monthly tenant activity calendars to encourage community engagement and life skills development
- Building relationships with community partners to enrich program offerings
- Ensuring compliance with documentation, reporting, and data entry requirements
- Supporting departmental budgeting and responsible financial management
- Participating in team and agency-wide meetings and contributing to strategic goals
- Calm and solution-focused under pressure, with crisis intervention skills
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What This Job Offers
Job Type
Full-time
Career Level
Manager
