Ritz Carlton Reserve Personal Host

Marriott • Dorado, PR

13h

About The Position

A Personal Host is a dedicated service expert who personifies the Reserve
service for each guest. Personal Hosts play the role of mission controller
throughout a guest’s stay, hand crafting their experience. Through this single
touchpoint, Reserve guests have access to all of the property’s services,
amenities and offerings. Always available but never intrusive, the Personal Host
coordinates logistics of each guest’s stay including spa services, dinner
reservations, transportation and exploration of the property. The Personal Host
is a master of timing and communication, ensuring that each guest’s needs are
anticipated and met in a way that is fluid, seamless and seemingly effortless.
The Personal Host effectively and immediately addresses any special guest
requests or problems. In addition to ensuring guests’ every functional need is
met, Personal Hosts add cultural value to the Reserve experience by sharing
their love of place. Personal Hosts are storytellers who look for organic
opportunities to share local knowledge, traditions and insider tips.

Requirements

• Related Work Experience: At least 2 years related work experience required.

Nice To Haves

• Education: High school diploma or G.E.D. equivalent.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED