Personal Injury Training Specialist

Postman Law•Lake Mary, FL

2d•$75,000 - $85,000•Hybrid

About The Position

At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. Position Summary: The Personal Injury Training Specialist, part of our Personal Injury Training & Quality Assurance team, is responsible for designing and conducting onboarding and training programs that will boost employees’ workplace performance in alliance with Postman Law’s core values. This individual will work closely with the Senior Manager – Personal Injury Training & Quality Assurance and, under their guidance, assess training needs, design and deliver curriculum and learning materials for all phases of training from onboarding to continuing professional development. This is a full-time, hybrid position based in our Lake Mary, Florida, office. The compensation for the position is an annual base salary of $75,000 to $85,000 per year, depending on experience, plus the role is eligible for a year-end performance discretionary bonus and benefits.

Requirements

Excellent verbal, written, and interpersonal communication skills.
Knowledge of training and quality assurance terminology, methods, and tools.
Strong analytical, problem-solving, and decision-making skills.
Excellent time management skills with a proven ability to meet deadlines.
Intermediate or higher Microsoft Office skills.
5+ years of training experience including developing curriculums and leading training programs.

Nice To Haves

Bachelors Degree or equivalent preferred.

Responsibilities

Support the Senior Manager – Personal Injury Training & Quality Assurance in the creation and implementation of Personal Injury learning and development training, including onboarding training plans and continued professional development curriculums.
Develop and update lesson plans, curriculums, training manuals, virtual and in-person classroom exercises, competency assessments, and more related to supporting Personal Injury team members’ job functions and responsibilities.
Partner with key stakeholders and assist in the delivery of high-impact training solutions.
Lead training classes independently or as a co-trainer/facilitator.
Assess trainee participation and progress continuously during training, providing feedback to both trainee and management.
Work alongside Quality Assurance team to assist with auditing and determine what additional training may be needed to improve performance.
Monitor inbound and outbound calls, emails, and text messages as needed to assess the demeanor, technical accuracy, and overall customer service and sales skills of multiple teams.
Provide feedback as needed based on Quality Assurance observations.
Collect evaluations throughout training to compile results and provide status reports on training effectiveness.
Take on ad-hoc projects as identified by leadership.