Personal Insurance Account Manager

Sterling Thompson Company, LLC•Louisville, KY

11d

About The Position

The Personal Insurance Account Manager is an experienced professional who is responsible for supporting numerous areas of the Personal Insurance Department. This includes servicing the existing needs of Personal Insurance clients, as well as supporting the onboarding process of new clients. The position requires an understanding of insurance products and a current license from the State of Kentucky.

Requirements

College education or equivalent insurance experience.
Active Property & Casualty License.
Must have a solid understanding of personal insurance, terms and coverages; insurance products and usage with adequate knowledge of quoting procedures and industry operations to effectively manage, maintain, and onboard assigned clients and prospects.
Ability to multi‐task and handle heavy workload with minimal supervision; able to self-check for accuracy; and independently research and analyze.
Demonstrated experience meeting deadlines and working with shifting priorities.
Ability to communicate orally and in writing with others to explain complex issues, interpret complex information, and respond appropriately.
Demonstrated experience using an agency management system.
Working knowledge of Excel to create, navigate and manipulate reports, Word, PowerPoint and E‐mail applications.

Nice To Haves

Existing professional designations such as CPCU, CIC, AAI, etc. or pursuit thereof is a plus.

Responsibilities

Assist in the onboarding process of new clients. Including, in conjunction with Advisor, evaluate the client’s risk profile, determine strategy (coverage determination, target pricing and market identification) by utilizing marketing skills to grow established accounts and enable new business opportunities.
Aid Advisor in gathering pertinent information to complete quoting and policy issuance process. Navigate the quoting systems of the various insurance companies utilized to assist in quoting, renewal assembly, billing, etc.
Aggressively and professionally advocate for clients, including determination of new and renewal premiums and other areas of negotiation with underwriters.
Review proposals by Service Specialists and provide other technical support in the sales process as needed. Assist Advisor in renewal evaluations, including highlighting coverage and pricing differences year over year.
Process all client related requests including claims, policy issuance, endorsements, schedules, and other items related to the servicing of client's policies in a timely and accurate manner.
Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist them in making coverage changes.
Counsel clients when determining whether or not to file a claim and how it may or may not benefit them to do so. If a claim is turned in, educating them on the process and ensuring they are aware of next steps.
Properly document, maintain and organize insured files in accordance with agency’s procedures.
Accurately and regularly document all important policy details and other pertinent account information in agency management system in accordance with agency procedures manual. This includes phone calls, emails, documents, faxes, etc. associated with that client’s particular file.
Promptly answer and return phone calls.
Participate in team and client meetings.
Seek ways to improve overall efficiency and processes within the department.