Personal Lines CSR (Bilingual)

People's Trust Insurance • Deerfield Beach, FL

5d

About The Position

The Customer Service Representative is responsible for providing effective customer service, (receive, investigate, and respond) to all internal and external PTIC customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity. Must be knowledgeable of concepts, practices, and procedures within a particular field. Performs other duties as assigned.

Requirements

• High school diploma or GED; at least three years related experience and/or training; or equivalent combination of education and experience
• 4-40, 20-44, or 2-20 license
• Bilingual
• Ability to work independently and within a team environment to carry out assignments to completion within parameters of instructions given
• Exhibit strong organizational skills with a proven ability to juggle multiple projects at a time and prioritize, while maintaining attention to detail, efficiency, and high customer service standards
• Working knowledge of MS Office (Excel, Word, PowerPoint)
• Availability to work extended hours if necessary

Nice To Haves

• Previous Property & Casualty insurance industry experience and PTI experience preferred

Responsibilities

• Provide timely and accurate information to incoming customer requests.
• Process customer changes according to established department policies & procedures.
• Process customer cancellations according to established department policies & procedures.
• Receives, investigates, and then responds to customer complaints.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED