Personalization Product Manager - Vice President

JPMorgan Chase & Co.•New York, NY

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Lead AI‑powered personalization in Personalization & Customer Insights on the Data & ML Platform, driving agentic AI assistants and human‑readable customer summaries powered by LLMs across mobile, web, contact center, branch, and marketing channels for both customers and bankers—partnering closely with Product, Data Scientists, and ML Engineers to deliver measurable impact. As a Personalization Product Manager - Vice President in Personalization & Customer Insights Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Unleash your expertise in product strategy, development, and people leadership as the Personalization Product Manager — Vice President within Personalization & Customer Insights on the Data & ML Platform. You will set the vision and lead delivery for agentic AI solutions and human‑readable summaries of customer information—powered by LLMs—that make banking simple, human, and personal for both customers and associates. Grounded in user research and product analytics, you will translate insights into clear roadmaps and outcomes that scale across mobile, web, contact center, branch, and marketing channels. In this role, you will lead product managers and cross‑functional teams, partnering with Data Scientists and ML Engineers throughout the model development lifecycle to design, build, and iterate on AI‑driven automation. You will steward API‑first capabilities on AWS, define requirements and user stories, and ensure delivery to time, cost, and quality targets from discovery through launch and continuous optimization. Collaborating closely with design, technology, and line‑of‑business partners, you will convert complex data into concise, human‑readable summaries and intelligent experiences that empower bankers to serve customers better and help customers understand their financial information at a glance. Your leadership will drive responsible, customer‑centric innovation that delivers tangible value at scale.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Proven product management leadership delivering AI-powered products to production in customer-facing environments, with close collaboration with Data Scientists and ML Engineers across the model development lifecycle
Proficient knowledge of the product development life cycle, including discovery, requirements definition, and backlog management (epics, user stories, refinement, PBR, JIRA)
Demonstrated experience defining and shipping agentic, AI-driven assistants and automation, including LLM-powered human‑readable summarization of customer information
Strong data literacy and the ability to use user research, journey mapping, and product metrics to inform strategy and drive outcomes to time, cost, and quality targets
Excellent people leadership: mentoring product managers, leading cross‑functional teams, and influencing partners across Product, Design, Technology, and Lines of Business
Structured, strategic thinker and an effective communicator with excellent written, presentation, and stakeholder management skills
Experience stewarding API‑first capabilities on AWS with modern service integrations, and partnering across channels (mobile, web, contact center, branch, marketing)

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Hands‑on experience with AI/ML and LLMs in production workflows (e.g., assistants, summarization), including partnering on prompt design, model evaluation, and iteration
BS or MS in Engineering, Data Science, or a comparable field of study
Strong knowledge of current digital banking trends and customer experience patterns
Experience with digital marketing relevant to personalization

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability