Personnel Services Coordinator

ALKU•Andover, MA

7d•$50,000 - $55,000•Hybrid

About The Position

The Personnel Services Coordinator is responsible for delivering an exceptional experience to ALKU’s external employees (consultants and field employees). This role serves as a primary liaison between external employees and internal corporate teams, ensuring a seamless, supportive, and differentiated experience throughout the employee lifecycle. Through proactive relationship-building, operational excellence, and consistent communication, the Personnel Coordinator helps strengthen engagement, retention, and satisfaction, reinforcing ALKU’s reputation as a people-first organization within the staffing industry. As ALKU continues to grow, this role is expected to evolve alongside the business. The Personnel Services Coordinator should be comfortable supporting an expanding consultant population, taking on new responsibilities, and contributing to new initiatives as team needs shift. This position is ideal for someone who thrives in a dynamic, scaling environment and is energized by the opportunity to grow in scope, impact, and complexity over time.

Requirements

Ability to multitask and work in a fast-paced environment
Comfortable on the phone
Personable/Relationship builder
Highly organized
Adept in technology
Self-motivated
Anticipates needs
Adaptable and resourceful
Works well independently and with teams
In the office 3 days a week
Must be willing to attend after-work events with consultants periodically
Prolonged periods of sitting at a desk and working on a computer.
Must be comfortable talking on the phone
Must be comfortable with public speaking
High school diploma or equivalent.

Responsibilities

Guide consultants through the onboarding process, ensuring document accuracy and a streamlined, positive experience
Audit timesheets and expense reports weekly
Maintain a working knowledge of all corporate functions (Benefits, Billing, Finance, Payroll, etc.) to support external employees effectively.
Act as a trusted point of contact for onboarding, payroll, timesheets, and expense-related questions
Build and maintain meaningful relationships with external employees.
Conduct welcome calls upon new project starts.
Send handwritten appreciation notes and routine check-in outreach.
Meet relationship-building metrics, including: 50 outbound dials per week, 5 testimonials per year (Google, LinkedIn, Glassdoor, etc.)
Partner with the Personnel Services Leadership on engagement initiatives
Promote and support consultant events and “Social Hours” as needed.
Contribute to the quarterly external newsletter as needed.
Assist with survey distribution and feedback analysis.
Identify and implement streamlined, standardized, and scalable processes to improve efficiency and employee experience.
Emulate and reinforce the “4 Ps” of Personnel Services: Professional, Prompt, Prepared, Personable