PFS Support Specialist

Lurie Children's Hospital•Chicago, IL

1d•$19 - $29

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description General Summary: Maintains all Revenue Cycle patient account records according to established systems that allow for efficient retrieval. Keeps current with all Laser document processing. Ensures that all billing audits are completed in a timely manner. Distributes daily bills, claims, and reports to various department teams and to management. Actively supports all the Revenue Cycle Department goals individually and as an effective team member. Essential Job Functions: Files all documentation relating to patient demographic information, patient financial information, and cash processing information. Maintains Laser processing of record storage. Retrieves and distributes computer reports for the various Revenue Cycle teams and for management. Makes copies and faxes necessary information for Revenue Cycle teams. Controls the requests for, pick up of, and return of medical records. Processes incoming and outgoing office mail. Scan checks to Revenue Cycle bank lockboxes for Hospital and Physician Billing. Processes billing charges and credits as a result of the audits of patient bills. Prepares cash batches for posting to patients' accounts. Contact Insurance companies to setup ERA/EFTs Handles subpoenas and other court-ordered or attorney-initiated requests for billing information. Completes requests for itemized bills. Processes all requests for office supplies, and maintains office supplies in a secure and orderly location. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Other duties as assigned

Requirements

High school diploma or general education degree (GED), or two or three years related experience and/or training.
Ability to operate standard office equipment (examples: photocopy machine, facsimile machine, calculator, etc.).
Knowledge of Microsoft Word, Outlook and Excel.
Ability to work in a fast-paced environment while providing a high level of quality customer service to team members, employees, management staff, in addition to external customers.
Ability to enter or key high volumes of data rapidly and accurately required.
Analytical skills in order to identify incorrect errors.
Knowledge of billing work flows to effectively understand and to respond to inquiries.
Excellent customer service skills, professional, self-confident, dependable and a team player.

Responsibilities

Files all documentation relating to patient demographic information, patient financial information, and cash processing information.
Maintains Laser processing of record storage.
Retrieves and distributes computer reports for the various Revenue Cycle teams and for management.
Makes copies and faxes necessary information for Revenue Cycle teams.
Controls the requests for, pick up of, and return of medical records.
Processes incoming and outgoing office mail.
Scan checks to Revenue Cycle bank lockboxes for Hospital and Physician Billing.
Processes billing charges and credits as a result of the audits of patient bills.
Prepares cash batches for posting to patients' accounts.
Contact Insurance companies to setup ERA/EFTs
Handles subpoenas and other court-ordered or attorney-initiated requests for billing information.
Completes requests for itemized bills.
Processes all requests for office supplies, and maintains office supplies in a secure and orderly location.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Other duties as assigned

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program