Pharmaceutical Sales Associate - Thousand Oaks, CA

IQVIA•Parsippany, NJ

2d•$55,000 - $65,000

About The Position

Position Summary: The Customer Service Associate (CSR) is a critical role to maintain relationships within healthcare offices to supply patient materials and vouchers/samples, as well as provide in-office education as required. The CSR will be responsible for achieving established service/sales objectives by conducting primarily live (and some virtual) customer calls on Primary Care offices in an assigned geography. The CSR will maintain a positive image for our client and IQVIA, both internally and externally, while maintaining compliance with all policies that govern service/sales activities. Essential Duties & Responsibilities: Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region and as defined by business needs Analyze performance and adjust business plan and approach accordingly. Executes plan and achieves metrics objectives. Maintain and update current and prospective target profiles and call records in CRM. Keep current with market knowledge and competitive products Successfully complete/participate in all required training and team meetings Plan, organize, and prioritize activities to meet service/sales goals for assigned targets Demonstrate mastery of customer engagement skills with expertise in questioning and probing to better understand customer wants and needs in order to supply outstanding service Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports, and sample activity Comply with governing corporate policies and SOPs, as well as applicable federal, state and local laws and regulations, including sample management, compliance with promotional program, and proper use of promotional materials and promotional expense budgets

Requirements

Bachelor’s degree from a four-year accredited college or university required
1-year of Customer Service experience preferred
Excellent live, virtual, and written communication skills to engage customers
Proven active listening skills
Strong rapport building skills
Demonstrated drive and enthusiasm to connect with and support customers for maximum engagement
Demonstrated ability to build relationships with customers and internal partners
Ability to partner and collaborate within a team environment
Demonstrated decision making skills
Ability to utilize critical thinking
Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization to achieve deadlines
Ability to consistently execute all field sales activities with a high degree of professionalism in accordance with established promotional guidelines
Technology agility- proficient with Outlook, Teams, Excel, Word, PowerPoint (Microsoft office) with the ability to quickly adapt to new technology and systems

Nice To Haves

Military Experience during college
Working Competitive Sports
Extra-curricular activities- especially in leadership positions

Responsibilities

Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region and as defined by business needs
Analyze performance and adjust business plan and approach accordingly.
Executes plan and achieves metrics objectives.
Maintain and update current and prospective target profiles and call records in CRM.
Keep current with market knowledge and competitive products
Successfully complete/participate in all required training and team meetings
Plan, organize, and prioritize activities to meet service/sales goals for assigned targets
Demonstrate mastery of customer engagement skills with expertise in questioning and probing to better understand customer wants and needs in order to supply outstanding service
Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports, and sample activity
Comply with governing corporate policies and SOPs, as well as applicable federal, state and local laws and regulations, including sample management, compliance with promotional program, and proper use of promotional materials and promotional expense budgets