Pharmacy Care Coordinator
About The Position
Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you are part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and can follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together. The Pharmacy Care Coordinator – Clinical Support is a call center position primarily responsible for supporting the Care Center and Clinical Services staff in a large portion of medication management services and clinical programs, including telephonic patient outreach, project coordination, scheduling call back appointments, coordination of care, and follow up care activities. Hours: Monday – Friday – 10:30 AM – 7 PM CST This is a telecommuter position. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Requirements
- High School Diploma/GED (or higher)
- 6+ months of experience working with healthcare operations (i.e. Clinic, Pharmacy, Scribe, etc.) PBM, and/or Health Plan
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- Experience working with Genoa Pharmacy Operations
Responsibilities
- Supports the Clinical Services staff with daily patient outreach calls, call back appointment scheduling, contacting providers and pharmacies and other patient care activities as appropriate
- Completes support tasks to increase the efficiency of interactions between patients, pharmacists, and other clinical staff to maximize the number of patient encounters and bridge gaps in communication
- Coordinates care between patients and clinical staff to optimize access to Genoa’s clinical services and pharmacy site services
- Identifies and resolves pharmacy care needs related to access, synchronization, affordability, and adherence packaging
- Provides follow-up support services to evaluate and ensure a positive patient experience
- Maintains department productivity levels for patient satisfaction and performance goals
- Other tasks as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
