Pharmacy Care Navigator I

Saint Francis Health System

3d • Onsite

About The Position

The Pharmacy Care Navigator II enhances the patient experience by coordinating with clinic and pharmacy staff to overcome barriers to drug access via prior authorization submission, copay and funding assistance, delivery coordination, proper electronic health record (EHR) documentation, and appropriate escalation of patient concerns.

Requirements

• High School Diploma or GED.
• State of Oklahoma Pharmacy Board Technician License and National Certification as a Pharmacy Technician (CPhT) in good standing.
• Minimum 2 years of retail or specialty pharmacy experience.
• Working knowledge of Microsoft 365 and other applicable software applications including basic math calculations.
• Knowledge of electronic health record (EHR) systems.
• Excellent interpersonal, written, and verbal communication skills including exceptional customer service skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Proven ability to be detail oriented as required in the examination of clinical and numerical data.
• Ability to work independently and have effective time management skills.

Nice To Haves

• Experience with prior authorization, patient funding, and knowledge about specialty medication, preferred.

Responsibilities

• Serves as a patient point of contact to introduce services provided by the specialty pharmacy team.
• Provides support and ensures established operations and processes run smoothly so patient access to medication is timely.
• Facilitates communication across key provider, wholesaler, insurance, manufacturer, and pharmacy stakeholders.
• Completes patient enrollment, prescription processing, and answers inquiries regarding benefits and prescription status.
• Researches within the patient’s electronic health record to collect data needed for successful prior authorization submission.
• Gives copay assistance to patients and explores grant funding availability to assist with drug affordability.
• Conducts patient outreach to provide medication adherence support.
• Works across the care continuum to ensure concerns are resolved quickly and escalates issues, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED