Pharmacy Cust Svc Technician
About The Position
Make a difference by helping patients access the care they need through exceptional support and accurate prescription processing. At Leon Medical Centers, we prioritize empathy, precision, and service excellence. If you’re detail-oriented and passionate about helping others, we’d love to have you on our team! Summary: Deliver outstanding customer and patient support for pharmacy services, including prescription processing, documentation, and compliance. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Requirements
- Licensure: Active Florida Registered Pharmacy Technician License
- Language Skills: Bilingual - fluent in English and Spanish
Nice To Haves
- Certification: Pharmacy Technician Certification Board (PTCB) highly preferred
Responsibilities
- Customer Support: Handle high-volume inbound/outbound calls for prescription inquiries, refills, shipping issues, and general pharmacy concerns with empathy and accuracy.
- Order Processing: Initiate and process prescription requests, perform data entry, and escalate issues requiring pharmacist intervention.
- Documentation & Systems: Accurately document interactions in Epic Hyperspace and maintain patient records while navigating multiple systems.
- Compliance & Quality: Follow HIPAA and pharmacy regulations, meet performance metrics, and ensure confidentiality and service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
