Pharmacy Customer Service Associate

About the position

The position involves delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. Responsibilities include engaging with customers, processing sales, and ensuring compliance with pharmacy regulations. The role also requires maintaining a clean and organized store environment and supporting inventory management activities.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes customer purchases, collects cash, and distributes change as requested.
• Maintains cleanliness and organization of counters and shelves.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports prescription errors to the pharmacist on duty.
• Handles telephone calls that do not require the personal attention of the pharmacist.
• Processes manual claims for third-party program prescription services.
• Assists with inventory management activities in the Pharmacy Department.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays for promotional and seasonal merchandise.
• Provides customer service in the photo area.
• Assumes web pick-up responsibilities for online orders.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• tuition_reimbursement
• employee_discount_programs