Pharmacy Services Representative - Phone Agent
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Must live in Hawaii, preferably on Oahu. CVS Health is offering a unique opportunity to be part of an extremely talented team within CVS Specialty as a Pharmacy Services Representative. This position will require you to demonstrate strong attention to detail, utilize problem solving skills, and be a highly focused, performance-driven individual. Are you ready to take the next step in furthering your career? This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. This is a full time position. We're open Monday through Friday from 8am-6pm and you must be willing to work 40 hours within this schedule. No weekends, limited holidays and covered parking on-site. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps. -Apply online -Take your time while completing our Virtual Job Tryout (VJT)
Requirements
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- Customer service orientation and ability to adapt/respond professionally
- High volume phone contact handling and verbal communication skills including active listening
- Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
- Ability to multi-task, prioritize and manage time effectively
- Problem solving skills, conflict resolution, and ability to think under pressure
- Use of empathy and patience when dealing with confused or irate customer
- Attention to detail
- H.S. Diploma or equivalent.
- Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements.
Nice To Haves
- Six months experience handling and resolving a high volume of complex customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, prescriptions
Responsibilities
- Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
- Processing of new referrals
- Providing customer education
- Routine assessment and problem identification with appropriate escalation to a pharmacist.
Benefits
- comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs
- sixteen paid days off for employees
- ten paid holidays
- Affordable medical plan options
- a 401(k) plan (including matching company contributions)
- an employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- paid time off
- flexible work schedules
- family leave
- dependent care resources
- colleague assistance programs
- tuition assistance
- retiree medical access and many other benefits depending on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
