Pharmacy Supervisor - Specialty Mail Order

CVS Health•Troy, MI

3d•$118,000 - $187,500•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health has an exciting opportunity for a Pharmacy Supervisor to join our Specialty Mail Order team in Troy, MI. In this role you will be responsible for: - Monitoring workflow and production measures throughout the day for timely and accurate dispensing of patient orders. - Working with the manager to resolve issues and problems according to set guidelines. - Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions. - Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested. - Provide individual and department training, coaching, counseling, and motivation. - Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates. - Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service. Consistently offer positive feedback to staff on an individual and department level. Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job. Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary. - Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year. - Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company We offer a competitive benefit package including vacation, 10 paid holidays per year, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores.

Requirements

Ability to stand and walk, lift and move items ranging from 30-60lbs, and active participation in production when volume necessitates. You will also have computer work daily.
1+ year team leadership experience
Ability to be onsite for entire duration of shift in Troy, MI
Licensed Pharmacist in State of Michigan

Nice To Haves

Specialty Mail Order Experience

Responsibilities

Monitoring workflow and production measures throughout the day for timely and accurate dispensing of patient orders.
Working with the manager to resolve issues and problems according to set guidelines.
Actively participate in the company’s Quality Improvement Program by monitoring each employee for accuracy, productivity, and customer service through collecting key performance indicator data, evaluating results and making recommendations for improvement to the quality team and the individual through coaching sessions.
Monitor reports for daily production volume to ensure efficiency and accuracy is reflected in assignment groups and overall team statistics and provide to management and quality team as requested.
Provide individual and department training, coaching, counseling, and motivation.
Hold regular meetings to encourage suggestions for process improvements and to provide necessary information and training updates.
Work with management to motivate staff by providing an enjoyable working environment that encourages teamwork and internal and external customer service.
Consistently offer positive feedback to staff on an individual and department level.
Provide coaching to individuals to improve performance, encourage growth, and offer opportunity for success on the job.
Counsel and administer corrective action as needed in accordance to department and Human Resource policies and procedures when necessary.
Complete bi-annual written performance reviews and discuss with individuals along with ongoing performance updates throughout the year.
Coordinate workflow and procedure changes and issues/problem resolutions as it relates to the department and the company

Benefits

vacation
10 paid holidays per year
health/dental/vision insurance
employee discounted stock purchase program
401K
tuition reimbursement
20-30% employee discount at all CVS stores
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.