Pharmacy Support Associate, Medicare Clinical Programs

Blue Cross Blue Shield of Massachusetts • Hingham, MA

1d • $27 - $33 • Remote

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. The Role The Pharmacy Support Associate is a critical member of the Pharmacy Operations team. You will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members. This role focuses on outreach to members who have been identified for pharmacy interventions, ensuring they get personalized and effective support. The associate will triage member issues and concerns, facilitating efficient resolution by the pharmacists.

Requirements

• Strong telephone communication skills
• Ability to multi-task and handle inventory
• Independent critical thinking
• Exhibits strong interpersonal skills and cultural awareness when interacting with members
• Builds and maintains effective, collaborative work relationships, fostering professional and meaningful connections with members
• Exhibits strong interpersonal skills and cultural awareness when interacting with members
• Minimum 2-3 years of customer/member service experience
• High school degree or equivalent required unless otherwise noted above

Nice To Haves

• Medicare Part D and/or Pharmacy experience preferred
• BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience
• Certified Pharmacy Technician (CPhT) is preferred, but not required

Responsibilities

• Effectively engage and motivate members to adhere to their medications by clearly explaining the goals, benefits, and interventions
• Research and compile member’s pharmacy information from multiple sources for the Pharmacist to review
• Act as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes
• Coordinates phone appointments for members to speak with an internal Pharmacist
• Perform outreach to providers to research and facilitate prescriptions for member
• Provide assistance by contacting retail pharmacies to support members with their medications

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED