Pharmacy Technician II

Cencora • Reading, PA

5d • Onsite

About The Position

Under the direct supervision of the Pharmacist, the Pharmacy Technician obtains all relevant clinical and prescription plan information to prepare prescription orders for patients. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

Requirements

• Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience
• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician. Certification Board (PTCB) or other comparable national certification required.
• State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
• Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license.
• For further information, please consult the state board of Pharmacy.
• By May 2026, all pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania.
• Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license.
• For further information, please consult the Pennsylvania Board of Pharmacy.

Nice To Haves

• Bachelor's degree program preferred.
• Bilingual (Spanish) is a plus!

Responsibilities

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Benefits

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level