Phlebotomist - Float

Wellstar Health System

23h•Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations.

Requirements

High school diploma GED Required
BLS - Basic Life Support or BLS-I - Basic Life Support - Instructor
Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship. Required and Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred
Requires excellent Customer Service skills
Excellent written and verbal communication skills
Requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations
Additionally, must have reliable transportation, a valid Georgia drivers license and scheduling flexibility.

Responsibilities

Perform Patient Registrations
Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
Accurately registers patient in Epic.
Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
Verify all expected date
Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
Verify that insurance is current, correct and verified in the registration system
Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
Order test(s) in computer system and follows special procedures for test reporting requirements.
Collaborates with physician, and office staff to verify accuracy
Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
Print ABN (if required), present to patient provide verbal explanation and obtain signature
Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
Properly identify the patient by following the WellStar Patient Care Safety policies
Properly perform venipunctures procedures on patients of all ages
Follow Laboratory policies regarding hard stick situations
Properly process all specimens according to established specimen requirements
Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
Notifying physicians, or designee, immediately of critical lab results as requested
If necessary, reprint any laboratory reports
Assisting physician with any research and issue resolution
Assisting physician office staff and patients in resolving all laboratory billing issues
Making all follow-up phone calls to patients if re-collection of specimens is necessary
Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
Serves as liaison between the office manager and supervisors on location concerns/issues
Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
Fax lab results to Physicians as requested
Maintain organized records and documents on site for three (3) months
Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department
Must be available between the hours of 6am-7pm
Must keep information in their floater manual current and have the manual on-site for reference as needed
Floater may cover more than 1 location daily. Providing lunch coverage as needed
Readjust schedules daily to support the needs of the department
Floaters required to sign floater agreement
All other duties as assigned within the scope of the position
Perform all daily QA checks on equipment
Perform quarterly safety inspections and prepare report of findings for tracking
Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
Complete monthly workload tallies
Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
Attendance at all mandatory staff meetings
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.