Phone Counselor
The Affiliated Sante Group•Easton, MD
6d•$20 - $24•Onsite
About The Position
Santé is seeking a Full-time Phone Counselor (in office) Monday to Friday, 4pm-12am to join our team in Easton, Maryland. As a Phone Counselor, you will triage at-risk clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning, and supporting clients through the crisis response system (CRS) process until discharge.
Requirements
- Bachelor’s Degree in Counseling, Social Work, or related field of study or at least five (5) years of crisis experience
Responsibilities
- Conduct lethality assessments and dispatch appropriate resources (Police, EMS and/or agency’s mobile crisis team when needed)
- Communicate with clients through live chat, and making follow up calls to substance abuse clients.
- Deescalate clients in crisis over the phone and complete environmental risk and safety assessments
- Develop appropriate and realistic crisis plans, to include follow up tasks depending on nature and severity of client symptoms
- Complete documentation in an accurate and thorough manner
- Educate individuals about mental health, substance abuse, and available community resources, including the agency’s services
- Abide by all federal, state, and local laws and regulations related to confidentiality and protected health information
Benefits
- Opportunities for career growth, training and professional development.
- Smart, passionate, and engaged coworkers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
