Physical Security Systems Specialist

Cohesity•Santa Clara, CA

1d•Hybrid

About The Position

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. The Physical Security Systems Specialist is responsible for leading global physical security technology projects, maintaining project tracking tools, coordinating cross-functional teams, troubleshooting systems like Avigilon, providing technical support, and managing vendor relationships.

Requirements

Bachelor’s degree or equivalent practical experience in a relevant discipline (e.g., security systems integration, physical security, electrical engineering, criminal justice, or similar).
5+ years of experience supporting enterprise physical security systems and/or security technology programs (non-entry-level).
Strong troubleshooting skills with video management and/or access control platforms; able to triage issues and work effectively with integrators and internal teams.
Demonstrated ability to track and coordinate multiple concurrent initiatives across regions, stakeholders, and timelines.
Advanced customer service mindset with the ability to communicate clearly to both technical and non-technical audiences.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Nice To Haves

Avigilon troubleshooting and administration experience (strongly preferred).
Experience with Genetec, Avigilon, and/or AlertEnterprise environments and integrations.
Proficiency with business and documentation tools (e.g., Excel, Word, PowerPoint, Visio, Project; familiarity with AutoCAD a plus).
Familiarity with procurement and vendor management processes/tools (e.g., Oracle or similar).

Responsibilities

Lead tracking and coordination of global physical security systems/technology projects (deployments, upgrades, migrations, integrations, pilots) in support of the Program Manager.
Maintain and own program tracking artifacts: master project tracker, schedules, milestones, dependencies, and delivery dates across regions.
Drive project cadence: prepare agendas, run working sessions as needed, capture decisions, and track action items to closure.
Manage project reporting: weekly/monthly status updates and leadership-ready dashboards/metrics.
Coordinate cross-functionally (Facilities, IT, regional security, integrators, business partners) to remove blockers and keep initiatives on track.
Provide hands-on troubleshooting and incident response for physical security systems (video, access control, alarms, integrations), including occasional off-hours support as needed.
Monitor system health, performance, and uptime; identify trends and proactively drive remediation with vendors/internal partners.
Troubleshoot Avigilon including VMS/camera issues, recording/retention, alerts, user/access problems, and basic configuration changes.
Serve as first-level technical support: triage requests, document resolutions, escalate appropriately, and ensure timely closure with clear communications.
Support vendor performance and lifecycle needs (tickets, maintenance, renewals) and contribute to operational KPIs and continuous improvement of standards/processes.