Physical Therapy Technician/Patient Services Representative - Twin Cities Orthopedics

Revo Health • Hudson, WI

3d • Onsite

About The Position

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities. This is a full-time position working Monday-Thursday 10:00am-6:30pm and Friday 8:30am-5:00pm out of our Hudson location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent
• 100 hours of related experience
• Customer service experience required
• Ability to:  Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a master's in athletic training

Responsibilities

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Maintain clinician schedules
• May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns
• Clean and stock exam rooms, gym, equipment, and therapy space
• Maintain patient education materials
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
• Assist with check-in for individual and group fitness classes
• Coordinate routine inspection/maintenance of equipment repair as needed
• Assist with patient transport within the clinic
• Position may include additional site-specific responsibilities
• Any and all other duties as assigned

Benefits

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. 
• We offer a comprehensive benefits package - to learn more click  here .
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED